Terms of service

Overview

This website is operated by VEVA Ecommerce, trading under the store name Barbara & Sarah Palm Beach.

Throughout this website and these Terms of Service, the terms “Barbara & Sarah Palm Beach,” “VEVA Ecommerce,” “we,” “us,” and “our” refer to VEVA Ecommerce.

VEVA Ecommerce is a business established in the Netherlands and operates the online store available at barbaraandsarah-palmbeach.com, through which we offer products and related services primarily to customers in the United States.

By visiting our website, placing an order, or otherwise using any part of our website or Services, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers, and individuals who submit content through the website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you must not use the website or purchase products from us.

These Terms should be read together with our:

  • Return & Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Any other policies or notices published on our website

Nothing in these Terms is intended to exclude, restrict, or limit any mandatory consumer rights that apply to you.

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer and sell our products and Services.

Section 1 – Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

If you are under 18 years of age, you may only use the website with the involvement and permission of a parent or legal guardian.

You may not use our website, products, or Services for any illegal, fraudulent, or unauthorized purpose.

You must not violate any applicable federal, state, local, or international laws or regulations while using the website.

You must not transmit viruses, malware, worms, or any other code that may damage, disrupt, or interfere with the website, our systems, or the systems of another person.

A serious or repeated breach of these Terms may result in your access to the website or Services being restricted or terminated.

Section 2 – General Conditions

We reserve the right to refuse or restrict access to our Services where we have a legitimate reason to do so, including suspected fraud, misuse, unlawful activity, or a breach of these Terms.

Information submitted through the website, excluding complete payment-card information, may be transferred through different networks and adapted to meet the technical requirements of connecting networks or devices.

Payment information is processed by authorized payment providers.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the website or Services without our prior written permission.

The headings used in these Terms are included for convenience only and do not affect their interpretation.

Section 3 – Orders and Contract Formation

Products displayed on our website are invitations for customers to place orders and do not constitute legally binding offers by us.

When you place an order, you are offering to purchase the products included in your order.

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

A contract between you and us is formed when we confirm that your order has been accepted or shipped.

We reserve the right to reject or cancel an order before shipment for legitimate reasons, including when:

  • A product is unavailable
  • Payment cannot be authorized
  • The billing or shipping information is incomplete or incorrect
  • An obvious pricing or product-information error has occurred
  • We reasonably suspect fraud or unauthorized activity
  • The order appears to have been placed for unauthorized commercial resale
  • We cannot deliver the order to the address provided
  • The order violates these Terms or applicable law

If we cancel an order after payment has been collected, we will refund the amount paid for the canceled products to the original payment method.

Products placed in your shopping cart are not reserved until your order has been accepted.

Section 4 – Accuracy and Timeliness of Information

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, information may occasionally contain errors, omissions, or outdated details.

General information provided on the website should not be relied upon as the sole basis for making important decisions when more accurate or complete information is available from an appropriate primary source.

We may update, correct, or modify website content at any time.

We are not required to update historical or archived information unless required by applicable law.

Section 5 – Products and Product Information

Certain products may be available exclusively through our online store and may be available only in limited quantities.

All returns, claims, and refunds are subject to our Return & Refund Policy and any applicable consumer rights.

We make reasonable efforts to display product images, colors, measurements, descriptions, and other product information accurately.

However, minor differences may occur, including:

  • Colors appearing differently depending on screen or device settings
  • Minor measurement variations
  • Differences caused by lighting or photography
  • Minor packaging changes
  • Minor product updates that do not materially change the product

Product images are provided for illustrative purposes and should be considered together with the written product description.

We may limit the quantity of products available per customer, household, account, payment method, or order.

We may withdraw, replace, or discontinue products at any time.

Nothing in this section limits any applicable rights where a product is damaged, defective, unsafe, incorrect, materially different from its description, or otherwise does not conform to the agreement.

Section 6 – Prices and Payment

Unless otherwise stated, all prices displayed on our website are shown in U.S. dollars.

The total amount payable, including applicable taxes and shipping charges collected by us, will be displayed during checkout before you place your order.

Prices, promotions, and product availability may change without prior notice.

Price changes will not normally affect an order that has already been accepted.

Payment must be made using one of the payment methods available during checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The payment information provided is accurate
  • Sufficient funds or credit are available to complete the purchase

Payments may be processed by independent payment providers. Their terms and privacy policies may also apply.

We may carry out payment-authorization, fraud-prevention, and identity-verification checks before accepting or processing an order.

Section 7 – Billing and Account Information

You agree to provide current, complete, and accurate information when placing an order, including your:

  • Full name
  • Email address
  • Telephone number, where requested
  • Billing address
  • Shipping address
  • Payment information

You are responsible for reviewing your order details before completing checkout.

You must contact us as soon as possible if you notice an error in your order or shipping information.

We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

You are responsible for maintaining the confidentiality of your account details and password.

We may limit or cancel orders placed using the same customer account, payment method, billing address, or shipping address where we reasonably believe this is necessary to prevent fraud, abuse, or unauthorized resale.

Section 8 – Shipping and Delivery

We primarily sell and deliver products to customers in the United States.

Orders are processed and delivered through our logistics and delivery network.

Processing times, estimated delivery times, shipping charges, order cut-off times, and other shipping information are explained in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed to a guaranteed delivery date.

Delivery delays may occur due to circumstances outside our reasonable control, including:

  • Carrier or delivery-network delays
  • Severe weather
  • Federal holidays
  • Transportation disruptions
  • Operational disruptions
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Unsuccessful delivery attempts

You should contact us within a reasonable period if your order has not arrived within the estimated delivery period.

Risk of loss or damage will normally pass to you when the order is delivered to you or to a person identified by you to receive it.

Where you instruct a carrier to deliver an order to a third party, an alternative address, an unattended location, a parcel locker, or another location not originally offered by us, responsibility may pass when the order is delivered according to those instructions.

Please review our Shipping Policy for complete processing and delivery information.

Section 9 – Returns, Cancellations, Claims, and Refunds

Returns, order cancellations, damaged products, defective products, incorrect products, claims, store credit, and refunds are governed by our Return & Refund Policy.

Eligible standard returns may be requested within 30 days after delivery, subject to the eligibility requirements and conditions stated in our Return & Refund Policy.

All approved returns must be sent to the Warehouse Address provided and confirmed by our customer service team.

Please do not return any products before:

  • Contacting our customer service team
  • Receiving written return authorization
  • Receiving the applicable return instructions
  • Receiving confirmation of the applicable Warehouse Address

Returns sent without prior authorization or to an incorrect address may not be accepted or processed.

Our Company Address in the Netherlands must not be used for product returns unless our customer service team expressly confirms otherwise in writing.

For standard returns, the customer is responsible for arranging and paying for tracked return shipping to the Warehouse Address provided and confirmed by our customer service team.

Standard returns include, but are not limited to, returns due to:

  • A change of mind
  • Personal preference
  • Fit
  • An incorrect size selected by the customer
  • Another reason that does not result from the item being damaged, defective, incorrect, or not as described

Original shipping costs are non-refundable for standard returns.

A 15% restocking fee applies to approved standard returns, including unopened, refused, unclaimed, or automatically returned packages, as explained in our Return & Refund Policy.

Different arrangements apply when an item is reported as damaged, defective, incorrect, or not as described.

Customers reporting such an issue may be required to provide:

  • Their order number
  • Clear photographs of the item and its original packaging
  • A description of the issue
  • Additional photographs, videos, or other information reasonably necessary to review the claim

Customers must keep the item and its original packaging until the claim has been reviewed and must not return or dispose of the item unless instructed to do so by our customer service team.

If a claim is approved, an appropriate resolution will be determined based on the circumstances and the information and evidence provided. A resolution may include:

  • A replacement
  • A partial or full refund to the original payment method
  • Store credit
  • Another appropriate resolution

Nothing in these Terms or our Return & Refund Policy limits any legal rights or remedies that cannot lawfully be excluded or restricted.

Refunds will be issued in accordance with our Return & Refund Policy and applicable law.

Section 10 – Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions
  • Product measurements
  • Prices
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Product availability

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time.

If an obvious error is identified before your order has been accepted, we may correct the error and ask you to place the order again.

If an obvious pricing or product-information error is identified after you place an order but before shipment, we may contact you and offer you the option to:

  • Confirm the order using the corrected information or price; or
  • Cancel the affected product or order for a full refund

We are not required to supply a product at an obviously incorrect price where the error should reasonably have been recognized as a mistake, except where applicable law provides otherwise.

Section 11 – Promotions and Discount Codes

We may offer discount codes, promotional prices, multi-buy offers, or other promotions.

Unless otherwise stated:

  • Promotions are available for a limited period
  • Discount codes cannot be exchanged for cash
  • Discounts cannot be applied retroactively
  • Discount codes may not be combined with other offers
  • Discount codes may be limited to one use per customer or order
  • Certain products may be excluded
  • Minimum-order requirements may apply

We may withdraw or amend a promotion before an order is placed.

This will not normally affect an order that has already been accepted using a valid promotion.

We may reject or cancel a promotional discount where we reasonably believe it was obtained through fraud, misuse, technical manipulation, or an obvious error.

Section 12 – Optional Third-Party Tools

We may provide access to tools, applications, or services operated by third parties.

We do not control these third-party services and cannot guarantee that they will always be available, accurate, secure, or suitable for your intended use.

Your use of third-party tools may be governed by separate terms and privacy policies provided by the relevant third party.

To the extent permitted by applicable law, we are not responsible for losses caused solely by the use of an independent third-party service that is outside our reasonable control.

Any new website features, tools, or Services introduced in the future will also be subject to these Terms.

Section 13 – Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for information or convenience.

Unless expressly stated otherwise, we do not control, approve, or endorse third-party websites or their products, services, content, or practices.

You should review the terms, privacy policies, and other relevant information of a third-party website before using it or entering into a transaction.

We are not responsible for transactions entered into directly between you and an independent third party.

Section 14 – Reviews, Comments, and Submissions

You may be able to submit reviews, comments, photographs, videos, feedback, suggestions, or other content through our website or Services.

You confirm that any content submitted by you:

  • Is accurate and based on your genuine experience
  • Does not infringe intellectual-property, privacy, or other legal rights
  • Is not unlawful, threatening, abusive, defamatory, or discriminatory
  • Does not contain malware, spam, or misleading information
  • Does not impersonate another person
  • Does not disclose private information without permission

You retain ownership of your original content.

By submitting content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, translate, publish, distribute, and display that content in connection with our business, website, advertising, and social media, subject to applicable law and our Privacy Policy.

We may remove or refuse content that violates these Terms, applicable law, or our content standards.

We do not guarantee that every submission will be published or receive a response.

Section 15 – Intellectual Property

The website and its content, including text, graphics, logos, photographs, product descriptions, designs, layouts, icons, videos, and software, are owned by or licensed to VEVA Ecommerce unless otherwise stated.

The Barbara & Sarah Palm Beach name, branding, and associated materials may not be used without our prior written permission.

You may use the website only for personal and non-commercial shopping purposes.

Without our prior written permission, you must not:

  • Copy or reproduce substantial parts of the website
  • Republish website content
  • Sell, license, or commercially exploit website content
  • Remove copyright or ownership notices
  • Use automated tools to scrape or extract website data
  • Use our branding in a way that suggests an unauthorized association

Nothing in these Terms transfers ownership of our intellectual property to you.

Section 16 – Personal Information and Privacy

Our collection, use, retention, and disclosure of personal information are governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that personal information will be processed as described in our Privacy Policy.

This may include information relating to:

  • Your account and contact details
  • Orders and payments
  • Shipping and delivery
  • Returns, claims, store credit, and refunds
  • Customer service communications
  • Photographs, videos, packaging images, and other claim evidence
  • Cookies, pixels, analytics, and advertising technologies

Payment information may be processed directly by authorized payment providers and may not be stored by us in full.

Please review our Privacy Policy before providing personal information.

Section 17 – Prohibited Uses

You must not use the website or its content:

  • For any unlawful or fraudulent purpose
  • To violate applicable laws or regulations
  • To infringe our rights or the rights of another person
  • To harass, threaten, abuse, or discriminate against another person
  • To submit false, inaccurate, or misleading information
  • To submit fraudulent or misleading return or product claims
  • To intentionally damage an item for the purpose of obtaining a refund, replacement, store credit, or other benefit
  • To distribute viruses, malware, or harmful code
  • To collect personal information without authorization
  • To send spam, phishing messages, or unsolicited communications
  • To interfere with the security or operation of the website
  • To gain unauthorized access to systems or accounts
  • To scrape, crawl, or copy the website using automated systems without permission
  • To place fraudulent orders or misuse promotions
  • To impersonate another person or organization

We may suspend or terminate access where we reasonably believe these restrictions have been breached.

We may also decline a claim or take other appropriate action where we reasonably determine that information or evidence submitted in connection with an order, return, or claim is false, altered, misleading, or fraudulent.

Section 18 – Website Availability and Changes

We aim to keep the website available and functioning correctly, but we do not guarantee that access will always be uninterrupted, timely, secure, or error-free.

We may temporarily suspend, restrict, or modify parts of the website for:

  • Maintenance
  • Security updates
  • Technical problems
  • Business or operational changes
  • Legal or regulatory reasons

We may change, remove, or discontinue website features at any time.

Where reasonably possible, changes will not affect orders that have already been accepted.

Section 19 – Consumer Rights

Nothing in these Terms excludes, limits, or restricts any legal right or remedy that cannot lawfully be excluded or restricted.

Products supplied to consumers must comply with applicable consumer-protection requirements.

The specific consumer rights available to you may vary depending on your state or place of residence.

Any wording stating that a website feature or third-party service is provided “as available” does not remove rights that cannot legally be waived.

Our products are intended for normal personal and household use unless expressly stated otherwise.

Section 20 – Limitation of Liability

We are responsible for losses or damages that are a foreseeable result of our breach of these Terms or our failure to use reasonable care.

Loss or damage is foreseeable where it was obvious that it would happen or where both parties knew that it might happen when the contract was formed.

To the extent permitted by applicable law, we are not responsible for losses that:

  • Were not reasonably foreseeable
  • Were caused by inaccurate information supplied by you
  • Were caused by circumstances outside our reasonable control
  • Could reasonably have been avoided by following instructions provided
  • Relate to commercial or business use where the product was purchased primarily for personal use

We do not exclude or limit liability for:

  • Fraud or fraudulent misrepresentation
  • Willful misconduct
  • Gross negligence where liability cannot legally be excluded
  • A deliberate breach of our obligations
  • A breach of mandatory consumer rights
  • Any liability that cannot legally be excluded or limited

Some states do not allow certain limitations or exclusions of liability. Where such laws apply, the limitations in this section will apply only to the maximum extent permitted by law.

Nothing in these Terms affects any rights that cannot legally be waived.

Section 21 – Indemnification

Where you use the website for business or commercial purposes, you agree to compensate VEVA Ecommerce, trading as Barbara & Sarah Palm Beach, for reasonable losses, liabilities, damages, and costs arising directly from:

  • Your unlawful use of the website
  • Your material breach of these Terms
  • Your infringement of another person’s legal rights

This section does not apply in a way that would unfairly restrict the legal rights of an individual consumer.

Section 22 – Events Outside Our Control

We will not be responsible for a failure or delay in performing our obligations where the failure or delay results from circumstances outside our reasonable control.

These circumstances may include:

  • Natural disasters
  • Severe weather
  • War, terrorism, or civil unrest
  • Government restrictions
  • Epidemics or pandemics
  • Logistics or operational disruptions
  • Transportation or carrier disruptions
  • Labor disputes or industrial action
  • Internet, telecommunications, or payment-system failures
  • Supply-chain interruptions

We will take reasonable steps to minimize the effects of such an event.

Where an event outside our control causes a substantial delay, you may have the right to cancel the affected order in accordance with applicable law.

Section 23 – Termination

These Terms remain in effect while you use our website or Services.

You may stop using the website at any time.

We may suspend or terminate your access where we reasonably believe that you have:

  • Seriously or repeatedly breached these Terms
  • Used the website fraudulently or unlawfully
  • Attempted to damage or interfere with the website
  • Created a security risk
  • Abused our promotions or Services
  • Submitted fraudulent orders, returns, chargebacks, or product claims

Termination will not affect rights, obligations, or liabilities that arose before termination.

Termination of website access does not remove any obligation to pay for an accepted and valid order.

Section 24 – Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

A waiver will only be effective where it is expressly confirmed by us in writing.

Section 25 – Entire Agreement

These Terms, together with the policies and information referenced in them, form the agreement between you and us concerning your use of the website and purchase of products.

They replace previous versions of the Terms relating to the same subject matter.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

Section 26 – Governing Law and Jurisdiction

These Terms and any contract formed between you and us are governed by the laws of the Netherlands, without regard to conflict-of-law principles.

If you are a consumer residing in the United States or another jurisdiction, you will continue to benefit from any mandatory consumer-protection provisions provided by the laws of your state or place of residence that cannot legally be excluded by agreement.

The courts of the Netherlands will have non-exclusive jurisdiction over disputes relating to these Terms.

Consumers may also be entitled to bring proceedings before another court or authority that has jurisdiction under applicable consumer-protection law.

Before starting formal legal proceedings, we encourage you to contact us so that we can attempt to resolve the matter directly.

Section 27 – Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our business or Services
  • Changes to the website
  • Changes to applicable laws or regulations
  • Security or technical requirements
  • Improvements in clarity or customer information

The latest version will be published on this page with an updated revision date where applicable.

Changes will not normally apply retroactively to orders already accepted unless required by law or agreed with you.

Your continued use of the website after updated Terms are published means that the updated Terms will apply to your future use of the website and future orders.

Section 28 - Contact Information

Questions about these Terms of Service may be sent to:

Email: info@barbaraandsarah-palmbeach.com
Phone: +1 332 455 0985

Customer Service Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. (ET)
Saturday and Sunday: Closed

Shop name: Barbara & Sarah Palm Beach
Warehouse Address: 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States
Company name: VEVA Ecommerce
Company Registration Number: 99916959
Company address: Wethouder Kortingstraat 6, Bergen L, 5854PN, Netherlands