Returns, Refunds & Cancellations Policy

At Barbara & Sarah Palm Beach, we strive to provide a clear, transparent, and straightforward shopping experience.

Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms and conditions outlined below.

1. Return Period

Eligible items may be returned within 30 days after delivery, provided that they meet the requirements described in this policy.

2. Conditions for Returns

An item is eligible for return when:

• It is unused, unworn, and undamaged
• It is in its original condition
• All original labels and packaging remain intact
• The return request is submitted within the 30-day return period
• The return is authorized in advance by our customer service team

Customers may try on an item to check the fit, just as they would in a physical retail store.

If an item shows visible signs of wear, washing, or damage, a deduction may be applied to reflect the reduction in the item's value.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible so that we can review and resolve the issue promptly.

To submit a claim, please email info@barbaraandsarah-palmbeach.com and include:

• Your order number
• Clear photographs of the item and its original packaging
• A brief description of the issue

Please keep the item and all original packaging until your claim has been fully reviewed. Do not return or dispose of the item unless instructed to do so by our customer service team.

Our customer service team may request additional photographs, videos, or other information reasonably necessary to verify the issue.

If your claim is approved, we will provide an appropriate resolution based on the circumstances. Depending on the nature of the claim, this may include:

• A replacement
• A partial or full refund to your original payment method
• Store credit
• Another appropriate resolution

The available resolution will be determined after we have reviewed the information and evidence provided.

4. Items Excluded from Returns

Returns are not accepted for:

• Items with broken or removed hygiene seals
• Personalized or custom-made products
• Items damaged through improper use

Underwear, shapewear, and bras are non-returnable after the hygiene seal has been removed.

5. Return Shipping & Restocking Fee

All approved returns must be sent to the Warehouse Address provided and confirmed by our customer service team.

Please do not return any products before:

• Contacting our customer service team
• Receiving written return authorization
• Receiving the correct return instructions
• Receiving confirmation of the applicable Warehouse Address

Returns sent without prior authorization or to an incorrect address may not be accepted or processed.

Return Shipping Costs for Standard Returns

For standard returns, the customer is responsible for arranging and paying for the return shipment to the Warehouse Address provided and confirmed by our customer service team.

Standard returns include, but are not limited to, returns made because of:

• A change of mind
• Personal preference
• Fit
• An incorrect size selected by the customer
• Any other reason that does not result from the item being damaged, defective, incorrect, or not as described

Original shipping costs are non-refundable for standard returns.

Damaged, Defective, Incorrect, or Misdescribed Items

The standard return-shipping rules above do not apply when an item is confirmed to be:

• Damaged
• Defective
• Incorrect
• Not as described

These cases are handled separately under Section 3.

Please do not return a damaged, defective, incorrect, or misdescribed item unless our customer service team instructs you to do so.

Tracked Return Shipping

All standard returns must be sent using a tracked shipping service to the Warehouse Address provided and confirmed by our customer service team.

Please retain:

• The tracking number
• Proof of shipment
• Any shipping receipt

You should keep this information until the return has been fully processed.

Barbara & Sarah Palm Beach is not responsible for returned packages that are delayed, lost, or delivered to an incorrect address because the customer used an untracked shipping service or did not follow the return instructions, except where otherwise required by applicable law.

Restocking Fee

A 15% restocking fee applies to all approved standard returns.

This fee covers the inspection, processing, and inventory-handling costs associated with the return.

The 15% restocking fee also applies to:

• Unopened packages
• Packages refused at the time of delivery
• Packages left unclaimed
• Packages automatically returned to us

Exceptions to the Restocking Fee

The 15% restocking fee does not apply when an item has been confirmed as damaged or defective under Section 3.

The restocking fee also does not apply when an incorrect item is handled under Section 3.

Each claim is reviewed individually.

6. How to Start a Return

To request a return, email info@barbaraandsarah-palmbeach.com and provide:

• Your order number
• The item or items you would like to return
• The reason for the return
• Clear photographs when reporting a damaged, defective, or incorrect item
• Your full name
• Your shipping address

Our customer service team will provide further instructions within 24 business hours, Monday through Friday.

A return is not considered approved until you have received written authorization and the applicable return instructions from our customer service team.

Items sent back without prior authorization may not be accepted or processed.

7. Order Cancellations

Orders may be canceled within 15 minutes of purchase.

Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.

After delivery, a return may be requested in accordance with this policy.

8. Refunds

After your returned item has been received and inspected:

• You will be notified of the outcome of the inspection
• Approved refunds will be issued to the original payment method
• Please allow 5–10 business days for your bank or payment provider to finalize the refund

When applicable, the 15% restocking fee will be deducted from the refunded amount.

Original shipping costs are non-refundable for standard returns.

These deductions do not apply when a full refund has been approved for a confirmed damaged or defective item under Section 3.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

9. Store Credit

In certain circumstances, store credit may be offered at our discretion.

Store credit is non-refundable and may only be issued once per order.

Store credit cannot be exchanged for cash or transferred to another person unless otherwise required by applicable law.

10. Failed Delivery or Incorrect Address

If an order is returned because the customer provided an incomplete or incorrect address during checkout, we may:

• Arrange one redelivery after the package has been returned to our warehouse and the correct address has been confirmed; or
• Offer store credit as a gesture of goodwill, depending on the condition of the returned items

Additional shipping charges may apply before a returned package can be shipped again.

If the returned items are no longer in their original condition, a deduction may be applied to reflect the reduction in value.

Packages that are refused, left unclaimed, or automatically returned may also be subject to the 15% restocking fee described in Section 5.

11. Policy Updates

Barbara & Sarah Palm Beach reserves the right to revise or update this policy at any time.

Any changes will become effective immediately after the updated policy is published on our website.

Changes will not retroactively affect return requests that were already approved under an earlier version of this policy.

12. Contact Information

Email: info@barbaraandsarah-palmbeach.com
Phone: +1 332 455 0985

Customer Service Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. (ET)
Saturday and Sunday: Closed

Shop name: Barbara & Sarah Palm Beach
Warehouse Address: 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States
Company name: VEVA Ecommerce
Company Registration Number: 99916959
Company address: Wethouder Kortingstraat 6, Bergen L, 5854PN, Netherlands