This Privacy Policy explains how VEVA Ecommerce, doing business as Barbara & Sarah Palm Beach (“Barbara & Sarah Palm Beach,” “we,” “our,” or “us”), handles personal information when you browse our website, purchase products through barbaraandsarah-palmbeach.com, use any of our related services, or otherwise interact with us concerning our website, products, or services. Together, these activities are referred to in this Privacy Policy as the “Services.”

VEVA Ecommerce is established in the Netherlands, while Barbara & Sarah Palm Beach primarily serves customers located in the United States.

In this Privacy Policy, the terms “you” and “your” apply to anyone who interacts with the Services, including customers, visitors to our website, account holders, and other individuals whose personal information may be processed by us.

We encourage you to read this Privacy Policy before using the Services. Your use of the Services means that your personal information may be collected, processed, used, and disclosed in the ways explained below.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to account for changes in our business practices, technology, Services, or applicable legal and regulatory obligations.

If changes are made, the revised policy will be published on our website and, where applicable, the “Last updated” date will be changed.

Unless applicable law requires otherwise, an updated version of this Privacy Policy becomes effective when it is posted on our website.

How Personal Information Is Collected and Used

We obtain personal information from several sources in order to operate and provide the Services.

The particular information we collect, and the reasons we use it, depend on the way you interact with Barbara & Sarah Palm Beach.

Among other purposes described throughout this Privacy Policy, we may process personal information in order to:

• Communicate with you
• Operate, maintain, and improve the Services
• Accept, process, and fulfill purchases
• Organize shipping and delivery
• Handle returns, cancellations, replacements, refunds, and store credit
• Review claims involving damaged, defective, or incorrect products
• Provide customer support
• Personalize your shopping experience
• Meet legal or regulatory obligations
• Apply and enforce our Terms of Service and other policies
• Protect our customers, business, Services, property, and legal rights
• Identify, investigate, or prevent fraud, unlawful conduct, or malicious activity

Personal Information We May Collect

The personal information collected by us varies depending on your interactions with the website and Services.

For the purposes of this policy, “personal information” generally means information that identifies you, relates to you, describes you, or can reasonably be connected or associated with you.

Information You Provide to Us

When you use the Services, you may provide us with information such as:

• Your name, postal address, email address, and telephone number
• Order and transaction details, including billing and delivery addresses, payment confirmation details, contact information, and the products ordered
• Customer-account details such as usernames, passwords, security questions, and other security-related information
• Information contained in emails, messages, or other customer service communications
• Information associated with returns, complaints, replacements, refunds, and store credit
• Photos, videos, packaging images, written explanations, or other evidence submitted in connection with damaged, defective, incorrect, or misdescribed products
• Your marketing and communication preferences
• Reviews, photographs, comments, feedback, and other content you choose to submit through the Services

Certain features or requests may require specific information from you.

You may choose not to provide requested information. However, doing so may prevent us from providing certain features or completing an order, return, replacement, refund, or customer service request.

Information Collected When You Use Our Services

Certain information about how you interact with our website may be gathered automatically. We refer to this information as “Usage Data.”

Cookies, pixels, tags, web beacons, and comparable technologies may be used to collect this data.

Usage Data may include information such as:

• Your activity on and interaction with the website
• Device details
• Browser type and browser settings
• Operating system
• Network connection details
• IP address
• Approximate location derived from your IP address
• Pages and product listings viewed
• Shopping-cart activity
• Links selected
• Referring websites
• Dates and times of visits
• Interactions with our website, advertisements, or emails

Personal Information Obtained from Other Parties

We may also obtain personal information from third parties that provide services to us or process information on our behalf.

Examples may include:

• Shopify and other e-commerce or website-platform providers
• Payment processors and financial institutions
• Shipping, courier, delivery, and logistics companies
• Warehousing and returns providers
• Customer service providers
• Security and fraud-prevention providers
• Analytics companies
• Advertising and marketing partners
• Social media platforms

Payment providers may independently collect payment-related information such as credit or debit card details, bank-account information, billing information, and verification information.

We generally do not store complete payment-card information ourselves. Payment information may instead be handled by independent payment providers according to their own terms and privacy practices.

When you use our website, engage with our advertisements, or open or interact with an email from us, information may also be collected through cookies, pixels, tags, software development kits, web beacons, third-party libraries, and similar technologies.

Information received from third parties is handled in accordance with this Privacy Policy and applicable law.

How We Use Personal Information

Providing and Fulfilling the Services

We may process personal information where necessary to provide the Services and fulfill our contractual obligations to you.

This may include using information to:

• Process transactions and payments
• Fulfill purchases
• Arrange shipment and delivery
• Provide order confirmations and shipping updates
• Manage returns, cancellations, replacements, refunds, and store credit
• Assess claims relating to damaged, defective, incorrect, or misdescribed products
• Verify photographs, videos, packaging images, or other supporting evidence
• Provide return authorization and relevant Warehouse Address information
• Create and administer customer accounts
• Contact you concerning purchases and orders
• Provide account features
• Respond to customer service enquiries
• Prevent fraudulent transactions
• Address complaints and disputes

Where available, Shopify may also allow you to connect your account with other Shopify services that you choose to use. Shopify processes information in accordance with its own privacy practices where applicable.

Advertising and Marketing

Where permitted by applicable law, personal information may be used for advertising, promotional, and marketing activities.

For example, we may use it to:

• Send promotional emails, text messages, or postal communications
• Tell you about products, promotions, offers, and events
• Personalize your experience on our website
• Recommend products that may be relevant to you
• Present advertisements on our website or elsewhere
• Measure advertising effectiveness
• Improve marketing campaigns
• Analyze engagement with our advertising
• Build or measure advertising audiences

Marketing emails can be unsubscribed from at any time through the unsubscribe link included in the message.

You may also contact us and request that promotional communications stop.

Even if you opt out of promotional marketing, we may still contact you with non-marketing messages that are necessary for matters such as orders, payments, account administration, deliveries, returns, replacements, refunds, security, or customer service.

Fraud Prevention and Security

Personal information may be used to detect, investigate, prevent, or respond to suspected:

• Fraud
• Identity theft
• Payment misuse
• False or misleading claims
• Illegal conduct
• Malicious activity
• Security incidents
• Violations of our policies

If you create an account, you are responsible for protecting your login details.

Account credentials, passwords, and other access information should not be shared with others.

If you believe your account or personal information has been compromised, please contact us as soon as possible.

Customer Support and Improving Our Services

We may also process personal information in order to:

• Provide assistance and customer service
• Respond to enquiries, complaints, and requests
• Communicate about purchases and accounts
• Maintain our relationship with customers
• Understand customer expectations and preferences
• Improve our website and Services
• Test website functionality
• Evaluate website performance
• Develop new services, products, and features

Cookies and Related Technologies

Like many e-commerce websites, Barbara & Sarah Palm Beach uses cookies and similar technologies.

A cookie is a small file that may be stored on your device when you visit a website.

Cookies and similar technologies may be used to:

• Operate the website
• Remember your choices and preferences
• Maintain the contents of your shopping cart
• Enable checkout functions
• Support customer accounts
• Improve website operation and performance
• Protect the Services from malicious activity and fraud
• Perform analytics
• Understand customer interactions with the Services
• Evaluate marketing and advertising performance
• Personalize products, advertisements, and content
• Display advertising on external websites and platforms

We may permit service providers or business partners to use similar technologies for service delivery, analytics, advertising measurement, and personalization.

Depending on which services are used, such parties may include Shopify, Google, Meta, analytics companies, advertising platforms, social media platforms, and other marketing or technology providers.

Most browsers accept cookies automatically, although browser settings may allow you to block, remove, or restrict them.

Please be aware that disabling cookies can cause features of the website—including shopping-cart, account, and checkout functionality—to work incorrectly or become unavailable.

Browser controls may also not prevent every form of information sharing with analytics, advertising, and other third-party partners.

When Personal Information May Be Disclosed

We may provide personal information to third parties where reasonably necessary to conduct our business, provide the Services, fulfill purchases, perform marketing, meet legal requirements, or protect our legitimate rights and interests.

Personal information may be disclosed:

• To website, hosting, and technology providers
• To Shopify and related e-commerce service providers
• To financial institutions and payment processors
• To warehouse, shipping, logistics, and delivery providers
• To returns providers
• To customer service companies
• To cloud-computing and IT providers
• To security and fraud-prevention companies
• To analytics providers
• To marketing and advertising partners
• To social media companies
• To professional advisors, including accountants, lawyers, auditors, and insurers
• To affiliated companies or businesses within our corporate group
• When you request or authorize a disclosure
• In connection with third-party login tools or social media integrations
• As part of a merger, financing, restructuring, acquisition, insolvency, bankruptcy, or sale of some or all of the business
• Where disclosure is necessary to satisfy legal obligations
• In response to valid subpoenas, court orders, warrants, or governmental requests
• To enforce our agreements and policies
• To protect our customers, company, Services, safety, rights, or property
• To identify, investigate, or prevent security incidents, fraud, or unlawful conduct

Information disclosed in these circumstances may include:

• Identifiers such as your name, email, telephone number, shipping address, and billing address
• Order and transaction records
• Customer-account information
• Shopping and product information
• Customer service communications
• Return, refund, and claim information
• Photographs, video, and other evidence submitted in relation to claims
• Usage Data
• IP address and approximate location information
• Marketing preferences
• Advertising-interaction information

Recipients may include technology providers, payment processors, financial institutions, shipping companies, warehouses, returns providers, customer support providers, analytics providers, advertising partners, social media platforms, professional advisors, and relevant governmental, regulatory, or law-enforcement bodies.

We do not use sensitive personal information to infer characteristics about individuals except where permitted or required by law.

Targeted Advertising and the Sale or Sharing of Personal Information

Certain privacy laws define terms such as “sale,” “sharing,” and “targeted advertising” broadly. As a result, some disclosures may fall within those definitions even where personal information is not exchanged directly for money.

For example, advertising cookies, pixels, and related technologies may qualify as a sale, sharing, or processing for targeted advertising under certain U.S. state privacy laws.

Depending on your location and the law that applies to our business, you may be entitled to opt out of:

• A sale of your personal information
• Sharing for cross-context behavioral advertising
• Processing for targeted advertising

Where applicable, you can submit an opt-out request by using privacy controls available through our website or by contacting info@barbaraandsarah-palmbeach.com.

We do not knowingly sell or share personal information belonging to individuals under the age of 16 for targeted advertising purposes.

Links to Third-Party Services

Our website may contain links to external websites or online services that we do not operate.

If you leave our website through one of these links, we recommend reviewing the privacy notice, security practices, and terms of the third-party service.

Barbara & Sarah Palm Beach does not control and is not responsible for the privacy, security, availability, accuracy, or content of independent third-party services.

Information shared through public or semi-public services, including social media platforms, may be visible to other users and potentially used by those users or other third parties.

A link appearing on our website should not automatically be interpreted as our endorsement of that third party, its privacy practices, products, content, or services.

Privacy of Children

Our Services are intended for a general audience and are not directed toward children younger than 13.

We do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes that a child under the age of 13 has provided personal information to us may contact info@barbaraandsarah-palmbeach.com so that we can investigate and, where appropriate, remove the information.

We also do not knowingly sell or share personal information belonging to consumers younger than 16 where those terms are defined under applicable privacy laws.

Protecting Personal Information

We maintain reasonable administrative, organizational, and technical safeguards intended to protect personal information.

Nevertheless, no internet transmission method or security system can guarantee complete security.

For this reason, we cannot guarantee that information will always remain entirely secure or that unauthorized parties will never circumvent security safeguards.

Information may also be vulnerable while being transmitted over the internet.

Please avoid transmitting sensitive or confidential information through communication channels that are not secure.

How Long We Keep Personal Information

We retain personal information for the period reasonably required to accomplish the purposes explained in this Privacy Policy.

The appropriate retention period may depend on whether the information is required to:

• Maintain your customer account
• Provide the Services
• Process an order or maintain transaction records
• Arrange shipping or delivery
• Manage returns, replacements, refunds, or store credit
• Investigate or retain records relating to damaged, defective, or incorrect-item claims
• Provide customer service
• Satisfy accounting, reporting, tax, or other legal obligations
• Prevent fraudulent activity
• Resolve complaints and disputes
• Enforce policies or contractual obligations
• Establish, exercise, or defend legal claims

When personal information is no longer reasonably required, it may be deleted, anonymized, aggregated, or securely disposed of, subject to any legal retention requirements that continue to apply.

Your Privacy Rights

Privacy rights vary by jurisdiction. Depending on where you reside and which law applies, you may have some or all of the rights described below.

These rights are not unlimited. A request may be restricted or refused in circumstances permitted by applicable law.

Access and Right to Know

You may be entitled to ask for information concerning personal information we hold about you, which may include:

• Categories of information collected
• Sources of the information
• Purposes for which it has been collected, used, or disclosed
• Categories of third parties receiving information
• Specific personal information maintained about you

Deletion

Where applicable, you may ask us to delete personal information we maintain about you.

Applicable law may permit or require us to retain certain information, including information required to:

• Complete transactions
• Process orders, claims, refunds, or returns
• Prevent or identify fraud
• Maintain security
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Establish, exercise, or defend legal claims

Correction

You may have the right to request correction of inaccurate personal information maintained by us.

Data Portability

Applicable law may provide you with a right to receive certain information in a portable and, where technically feasible, readily usable format.

Opting Out of Sale, Sharing, or Targeted Advertising

Where available under applicable law, you may request to opt out of:

• The sale of personal information
• Sharing for cross-context behavioral advertising
• Processing for targeted advertising

Limiting Sensitive Personal Information

Where applicable, you may have rights to restrict specific uses or disclosures of sensitive personal information.

Barbara & Sarah Palm Beach does not use sensitive personal information for the purpose of inferring characteristics about you.

Restriction and Objection Rights

Where applicable, you may have the right to:

• Restrict particular processing activities
• Object to certain processing based on legitimate interests
• Object to processing for direct marketing

Withdrawing Consent

If personal information is processed on the basis of your consent, you may have the right to withdraw that consent.

Withdrawing consent does not make processing carried out before your withdrawal unlawful.

Appeals

Residents of certain U.S. states may have a right to appeal a decision we make concerning their privacy request.

Where such a right applies, our response will provide relevant appeal instructions.

Non-Discrimination

We will not unlawfully discriminate against you because you exercised a privacy right available to you under applicable law.

How to Submit a Privacy Request

Privacy-related requests may be submitted to:

Email: info@barbaraandsarah-palmbeach.com

Please provide enough information for us to identify the nature of your request and respond appropriately.

We may need to verify your identity before completing your request.

Verification may involve information such as:

• Your email address
• Account details
• Order details
• Other information reasonably required to establish your identity

Information collected for identity verification will be used for that purpose and to process the privacy request, except where another use is permitted by law.

Where legally permitted, you may authorize another person to make a request on your behalf.

Before processing an authorized-agent request, we may ask for:

• Evidence that you authorized the agent
• Verification of the agent’s identity
• Direct confirmation of your own identity

Privacy requests will be answered within the timeframe required by applicable law.

Your Communication Choices

Promotional emails can be stopped at any time by selecting the unsubscribe option included in our marketing emails.

You can also contact info@barbaraandsarah-palmbeach.com to change your communication preferences.

Opting out of promotional communications will not prevent us from sending transactional or service-related communications regarding:

• Orders
• Payments
• Delivery
• Returns
• Claims
• Replacements
• Store credit
• Refunds
• Account security
• Policy changes
• Customer service matters

Do Not Track and Universal Privacy Signals

Some browsers allow users to enable a “Do Not Track” signal.

There is currently no universally accepted industry standard governing how every website should respond to Do Not Track signals, so our website may not respond to all such signals.

Where applicable law requires us to do so, we may recognize universal opt-out signals such as Global Privacy Control (GPC) as an opt-out request relating to applicable sales, sharing, or targeted advertising for the device or browser sending the signal.

International Processing and Transfers

VEVA Ecommerce operates from the Netherlands, while Barbara & Sarah Palm Beach primarily serves customers in the United States.

Personal information may therefore be transferred to, processed in, or stored outside the country or state where you live.

Your information may be handled by our personnel or by third parties such as payment companies, technology providers, warehouse operators, delivery providers, advertisers, and other business partners located in the United States, Netherlands, Canada, or other countries.

The data-protection laws applicable in those jurisdictions may differ from those in your country or state of residence.

Where applicable law requires specific safeguards for international data transfers, we may rely on legally recognized mechanisms, including:

• Adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• The EU-U.S. Data Privacy Framework, where applicable
• Other recognized legal transfer mechanisms

Privacy Complaints

If you have concerns regarding the way we collect, use, disclose, store, or safeguard your personal information, please contact:

info@barbaraandsarah-palmbeach.com

We will review the complaint and seek to address your concerns.

Depending on your location, you may also be entitled to lodge a complaint with an applicable privacy or data-protection regulator.

Because VEVA Ecommerce is established in the Netherlands, individuals may, where applicable, contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

U.S. residents may also be able to contact their state attorney general or another applicable privacy regulator.

Contact Us

Questions regarding this Privacy Policy or requests concerning your personal information can be directed to:

Email: info@barbaraandsarah-palmbeach.com
Phone: +1 332 455 0985

Customer Service Hours

Monday–Friday: 9:00 a.m.–5:00 p.m. ET
Saturday–Sunday: Closed

Shop name: Barbara & Sarah Palm Beach
Warehouse Address: 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States
Company name: VEVA Ecommerce
Company Registration Number: 99916959
Company address: Wethouder Kortingstraat 6, Bergen L, 5854PN, Netherlands