Privacy policy

This Privacy Policy describes how VEVA Ecommerce, trading as Barbara & Sarah Palm Beach (“Barbara & Sarah Palm Beach,” “we,” “us,” or “our”), collects, uses, and discloses your personal information when you visit or use our website, make a purchase from barbaraandsarah-palmbeach.com, or otherwise communicate with us regarding our website, products, or services (collectively, the “Services”).

VEVA Ecommerce is established in the Netherlands. Barbara & Sarah Palm Beach primarily offers products and Services to customers in the United States.

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose personal information we collect.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that your personal information will be collected, used, and disclosed as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices, Services, technology, or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date where applicable.

Any changes will become effective when the revised Privacy Policy is published, unless otherwise required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources, as described below.

The personal information we collect and use depends on how you interact with us and our Services.

In addition to the specific purposes described in this Privacy Policy, we may use personal information to:

  • Communicate with you
  • Provide, maintain, and improve the Services
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process returns, cancellations, replacements, store credit, and refunds
  • Review damaged, defective, or incorrect-item claims
  • Provide customer support
  • Personalize your shopping experience
  • Comply with applicable legal obligations
  • Enforce our Terms of Service and other policies
  • Protect our business, Services, customers, and legal rights
  • Detect, investigate, and prevent fraudulent, unlawful, or malicious activity

Personal Information We Collect

The types of personal information we collect depend on how you interact with our website and Services.

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked or associated with you.

Information We Collect Directly from You

Information you provide directly through the Services may include:

  • Contact information, including your name, mailing address, email address, and telephone number
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, telephone number, and products ordered
  • Account information, including your username, password, security questions, and other account-security information
  • Customer service information, including information you include in communications with us
  • Return and refund information, including information about returned products, return requests, complaints, replacements, store credit, and refunds
  • Claim information, including photographs, videos, packaging images, descriptions, or other evidence submitted regarding damaged, defective, incorrect, or misdescribed items
  • Marketing preferences, including whether you have agreed to receive promotional communications
  • Reviews and submissions, including product reviews, comments, photographs, feedback, or other content submitted through the Services

Certain features of the Services may require you to provide specific information.

You may choose not to provide this information, but doing so may prevent you from using certain features or may prevent us from processing or fulfilling your order, return, refund, replacement, or customer service request.

Information We Collect About Your Use of the Services

We may automatically collect certain information about your interaction with the Services. This information may be referred to as “Usage Data.”

We may use cookies, pixels, tags, web beacons, and similar technologies to collect Usage Data.

Usage Data may include:

  • Information about how you access and use the website
  • Device information
  • Browser type and settings
  • Operating-system information
  • Network-connection information
  • Internet Protocol address
  • Approximate location based on your Internet Protocol address
  • Pages and products viewed
  • Shopping-cart activity
  • Links clicked
  • Referring website
  • Dates and times of visits
  • Information about your interactions with our website, emails, or advertisements

Information We Receive from Third Parties

We may receive personal information from third parties, including service providers that collect or process information on our behalf.

These third parties may include:

  • Shopify and other website or e-commerce platform providers
  • Payment processors and financial institutions
  • Shipping, delivery, and logistics providers
  • Warehouse and returns providers
  • Customer service providers
  • Fraud-prevention and security providers
  • Data analytics providers
  • Advertising and marketing partners
  • Social media platforms

Payment processors may collect and process payment information, including credit or debit card information, bank-account information, billing addresses, and payment-verification information.

We generally do not directly store complete payment-card details. Payment information may be processed by independent payment providers in accordance with their own terms and privacy policies.

When you visit our website, open or click an email we send, or interact with our Services or advertisements, we or third parties working with us may automatically collect information using technologies such as:

  • Cookies
  • Pixels
  • Web beacons
  • Tags
  • Software development kits
  • Third-party libraries
  • Similar tracking technologies

Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to provide the Services and fulfill our contractual obligations to you, including to:

  • Process payments
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations and delivery notifications
  • Process returns, replacements, cancellations, store credit, and refunds
  • Review damaged, defective, incorrect, or misdescribed-item claims
  • Verify photographs, videos, packaging images, or other claim evidence
  • Provide return authorization and applicable Warehouse Address information
  • Create, maintain, and manage customer accounts
  • Communicate with you about orders or purchases
  • Provide account-related functionality
  • Respond to customer service requests
  • Prevent fraudulent transactions
  • Resolve disputes and complaints

We may also enable Shopify to connect your account with other Shopify services you choose to use.

Where applicable, Shopify processes personal information in accordance with its own privacy policies.

Marketing and Advertising

Subject to applicable law, we may use personal information for marketing and promotional purposes, including to:

  • Send promotional communications by email, text message, or postal mail
  • Inform you about products, offers, promotions, or events
  • Personalize your shopping experience
  • Recommend products that may interest you
  • Display advertisements on our website or other websites
  • Measure and improve advertising campaigns
  • Understand how customers interact with our marketing
  • Create or measure advertising audiences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

You may also contact us to request that we stop sending promotional communications.

Even after you unsubscribe from marketing communications, we may continue sending non-promotional communications related to your orders, account, deliveries, returns, refunds, replacements, security, or customer service requests.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or respond to suspected:

  • Fraud
  • Identity theft
  • Payment abuse
  • False or misleading claims
  • Illegal activity
  • Malicious activity
  • Security incidents
  • Violations of our policies

If you create an account, you are responsible for keeping your login credentials confidential and secure.

You should not share your username, password, or other account-access information with another person.

Please contact us promptly if you believe your account or personal information has been compromised.

Customer Communication and Service Improvement

We may use personal information to:

  • Provide customer support
  • Respond to questions, requests, or complaints
  • Communicate with you about your account or orders
  • Maintain our customer relationship
  • Understand customer needs and preferences
  • Improve the website and Services
  • Test and improve website functionality
  • Measure website performance
  • Develop new products, services, or features

Cookies and Similar Technologies

Like many online stores, we use cookies and similar technologies on our website.

Cookies are small files that may be placed on your device when you visit a website.

We may use cookies and similar technologies to:

  • Operate and maintain the website
  • Remember your actions and preferences
  • Maintain your shopping cart
  • Enable checkout functionality
  • Support customer accounts
  • Improve website performance
  • Protect the website against fraud and malicious activity
  • Conduct analytics
  • Understand how customers use the Services
  • Measure marketing and advertising performance
  • Personalize products, content, and advertisements
  • Display advertisements on other websites or platforms

We may allow third-party service providers and business partners to use cookies and similar technologies on our website to provide services, analyze website usage, measure advertising performance, and personalize advertisements.

These third parties may include, where used by us:

  • Shopify
  • Google
  • Meta
  • Analytics providers
  • Advertising platforms
  • Social media platforms
  • Other marketing and technology providers

Most browsers automatically accept cookies. You may be able to remove, block, or restrict cookies through your browser settings.

Blocking or removing cookies may negatively affect your experience and may cause certain parts of the website, including shopping-cart, checkout, or account functionality, to operate incorrectly or become unavailable.

Browser-based cookie controls may not completely prevent information from being shared with advertising, analytics, or other third-party partners.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and certain features of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide the Services, process orders, conduct marketing, comply with the law, or protect our rights.

We may disclose personal information:

  • To website, hosting, and technology providers
  • To Shopify and related e-commerce service providers
  • To payment processors and financial institutions
  • To shipping, warehouse, logistics, and delivery providers
  • To returns providers
  • To customer support providers
  • To cloud-storage and information-technology providers
  • To fraud-prevention and security providers
  • To analytics providers
  • To advertising and marketing partners
  • To social media platforms
  • To professional advisors, including accountants, attorneys, auditors, and insurers
  • To companies within our corporate group or affiliated businesses
  • When you request, direct, authorize, or consent to the disclosure
  • In connection with social media integrations or third-party login features
  • In connection with a merger, acquisition, restructuring, financing, insolvency, bankruptcy, or sale of all or part of our business
  • To comply with legal obligations
  • To respond to lawful court orders, subpoenas, warrants, or government requests
  • To enforce our Terms of Service and other policies
  • To protect our business, customers, Services, rights, safety, or property
  • To detect, investigate, or prevent fraud, security incidents, or unlawful activity

The categories of personal information disclosed may include:

  • Identifiers, such as your name, email address, telephone number, billing address, and shipping address
  • Order and transaction information
  • Account information
  • Shopping and product information
  • Customer service communications
  • Return, claim, and refund information
  • Photographs, videos, or other evidence submitted in connection with a claim
  • Usage Data
  • Internet Protocol address and approximate location information
  • Marketing preferences
  • Advertising-interaction information

Recipients may include:

  • Website and technology providers
  • Payment processors
  • Financial institutions
  • Shipping and delivery providers
  • Warehouse and returns providers
  • Customer support providers
  • Analytics providers
  • Advertising and marketing partners
  • Social media platforms
  • Professional advisors
  • Government, regulatory, and law-enforcement authorities

We do not use sensitive personal information for the purpose of inferring characteristics about you, except as permitted or required by applicable law.

Targeted Advertising, Sale, and Sharing of Personal Information

Some privacy laws use the terms “sale,” “sharing,” or “targeted advertising” to describe certain disclosures of personal information, even when no money is exchanged.

For example, our use of advertising cookies, pixels, or similar technologies may be considered a sale or sharing of personal information or processing for targeted advertising under certain state privacy laws.

Depending on where you live and whether the applicable law applies to our business, you may have the right to opt out of:

  • The sale of personal information
  • The sharing of personal information for cross-context behavioral advertising
  • The processing of personal information for targeted advertising

You may submit an applicable request by using any privacy-preference controls made available on our website or by contacting us at info@barbaraandsarah-palmbeach.com

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

Third-Party Websites and Links

Our website may contain links to websites or online services operated by third parties.

If you follow a link to a third-party website, you should review that third party’s privacy policy, security practices, and terms.

We do not control and are not responsible for the privacy, security, accuracy, availability, or content of independent third-party websites or services.

Information you provide through public or semi-public platforms, including social media platforms, may be visible to other users and may be used by those users or third parties.

The inclusion of a third-party link does not necessarily mean that we endorse the third party, its content, products, services, or privacy practices.

Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, please contact us at info@barbaraandsarah-palmbeach.com so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the personal information of consumers under 16 years of age as those terms are defined under applicable privacy laws.

Security of Your Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no security system or method of transmitting information over the internet is completely secure.

We cannot guarantee that personal information will always remain completely secure or that unauthorized third parties will never defeat our security measures.

Information transmitted over the internet may be vulnerable while in transit.

Please do not send sensitive or confidential information through insecure communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as whether we need the information to:

  • Maintain your account
  • Provide the Services
  • Process or maintain records of an order
  • Arrange shipping or delivery
  • Facilitate a return, replacement, store credit, or refund
  • Review or maintain records of a damaged, defective, or incorrect-item claim
  • Provide customer service
  • Comply with legal, tax, accounting, or reporting obligations
  • Prevent fraud
  • Resolve disputes
  • Enforce contracts and policies
  • Establish, exercise, or defend legal claims

When personal information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal obligations.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have some or all of the privacy rights described below.

These rights are not absolute and may apply only in certain circumstances.

We may deny or restrict a request where permitted by applicable law.

Right to Know or Access

You may have the right to request information about the personal information we have collected about you, including:

  • The categories of personal information collected
  • The sources from which personal information was collected
  • The purposes for collecting, using, or disclosing personal information
  • The categories of third parties to whom personal information was disclosed
  • The specific pieces of personal information we maintain about you

Right to Delete

You may have the right to request deletion of personal information we maintain about you.

We may retain certain information where permitted or required by law, including information necessary to:

  • Complete a transaction
  • Process an order, return, claim, or refund
  • Detect or prevent fraud
  • Maintain security
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Establish, exercise, or defend legal claims

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right to receive certain personal information in a portable and, where technically feasible, readily usable format.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on applicable law, you may have the right to opt out of:

  • The sale of personal information
  • The sharing of personal information for cross-context behavioral advertising
  • The use of personal information for targeted advertising

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

We do not use sensitive personal information to infer characteristics about you.

Right to Restrict or Object to Processing

Where applicable, you may have the right to:

  • Restrict certain processing of personal information
  • Object to certain processing based on legitimate interests
  • Object to processing for direct-marketing purposes

Withdrawal of Consent

Where we rely on your consent to process personal information, you may have the right to withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Right to Appeal

Residents of certain U.S. states may have the right to appeal our decision regarding a privacy request.

Instructions for submitting an appeal will be included in our response where applicable.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising Your Privacy Rights

You may submit a privacy request by contacting us at:

Email: info@barbaraandsarah-palmbeach.com

Please include sufficient information for us to understand and respond to your request.

We may need to verify your identity before processing a request. Verification information may include:

  • Your email address
  • Your account information
  • Your order information
  • Other information reasonably necessary to confirm your identity

We will use information provided for verification only to verify and process your request, except as otherwise permitted by law.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf.

Before accepting a request from an authorized agent, we may require:

  • Proof that you authorized the person to act on your behalf
  • Verification of the agent’s identity
  • Direct confirmation of your identity

We will respond within the period required by applicable law.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

You may also contact us at info@barbaraandsarah-palmbeach.com to update your communication preferences.

After opting out of promotional communications, you may continue to receive non-promotional messages relating to:

  • Orders
  • Payments
  • Deliveries
  • Returns
  • Claims
  • Replacements
  • Store credit
  • Refunds
  • Account security
  • Policy updates
  • Customer service requests

Do Not Track Signals and Privacy Preference Signals

Some internet browsers offer a “Do Not Track” setting.

Because there is not currently a universally accepted industry standard for responding to browser-based Do Not Track signals, our website may not respond to every Do Not Track signal.

Where required by applicable law, we may process recognized universal opt-out preference signals, such as the Global Privacy Control, as a request to opt out of applicable sales, sharing, or targeted advertising for the browser or device sending the signal.

International Users and Data Transfers

VEVA Ecommerce is established in the Netherlands, while Barbara & Sarah Palm Beach primarily provides products and Services to customers in the United States.

As a result, personal information may be transferred to, stored in, or processed in countries outside the country or state in which you live.

Personal information may be processed by our employees, service providers, payment processors, technology providers, shipping providers, warehouse providers, advertising partners, and other business partners in the United States, the Netherlands, Canada, and other countries.

Privacy and data-protection laws in these countries may differ from the laws in your place of residence.

Where required by applicable law, we use legally recognized safeguards for international transfers of personal information.

These safeguards may include:

  • Adequacy decisions
  • Standard Contractual Clauses approved by the European Commission
  • The EU-U.S. Data Privacy Framework, where applicable
  • Other legally recognized transfer mechanisms

Complaints

If you have a complaint about how we collect, use, disclose, or protect personal information, please contact us at info@barbaraandsarah-palmbeach.com

We will review your complaint and attempt to address your concerns.

Depending on where you live, you may also have the right to submit a complaint to a privacy or data-protection authority.

Because VEVA Ecommerce is established in the Netherlands, individuals may contact the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, where applicable.

Residents of the United States may also contact the relevant state attorney general or privacy regulator where applicable.

Contact Information

Questions about this Privacy Policy or requests concerning your personal information may be sent to:

Email: info@barbaraandsarah-palmbeach.com
Phone: +1 332 455 0985

Customer Service Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. (ET)
Saturday and Sunday: Closed

Shop name: Barbara & Sarah Palm Beach
Warehouse Address: 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States
Company name: VEVA Ecommerce
Company Registration Number: 99916959
Company address: Wethouder Kortingstraat 6, Bergen L, 5854PN, Netherlands